{"faqitems":[{"question":"How do I assign a substitute (delegate) requisition approver?","id":"7f13e838-8a47-4a78-9ace-866b9a0ee59e","filename":"assign-jaggaer-substitute-approver","source":"https:\/\/www.tcu.edu\/faq\/assign-jaggaer-substitute-approver.xml","updated":"2025-10-29T19:51:58.111Z","tags":["Jaggaer","Approval"],"answer":{"wysiwyg":"

If you will be out temporarily (3 months or less) and need to assign a substitute\n requisition approver, please follow the guide: How to Assign a Jaggaer Requisition Substitute (Delegate) Approver.<\/a><\/p>

If you will be out for more than 3 months, please submit a permanent Financial Approver Change request<\/a> in Jaggaer under the “Jaggaer & Concur Approval Changes” section on the Shopping\n homepage.<\/p>

 <\/p>"}},{"question":"What if I can't find my company\/supplier\/individual?","id":"ae668c15-d61a-49b6-a62d-31d417bd35f6","filename":"cant-find-company-supplier-individual","source":"https:\/\/www.tcu.edu\/faq\/cant-find-company-supplier-individual.xml","updated":"2025-05-08T16:39:08.222Z","tags":["Contracts","Jaggaer"],"answer":{"wysiwyg":"

If you cannot find your company, supplier, or individual in the Second Party Search,\n please visit <\/span>Jaggaer Resources<\/a> <\/span>for additional information on creating a new supplier.<\/p>

For all other questions related to suppliers please email  procurement@tcu.edu<\/a><\/span>.<\/p>"}},{"question":"How do I claim per diem (domestic and international)?","id":"9b429383-3ccf-4a9f-8082-647fb6ad2d06","filename":"claim-domestic-per-diem","source":"https:\/\/www.tcu.edu\/faq\/claim-domestic-per-diem.xml","updated":"2025-02-03T20:26:54.751Z","tags":["Expenses","Concur","Travel Expenses"],"answer":{"wysiwyg":"

Per diem is a daily allowance for overnight business-related travel and is required\n for TCU employees, travelers do not need to provide receipts.  Students and guests\n are not allowed per diem, they are to report actual expenses and provide receipts. <\/p>

Effective fall 2023, employees are required to create travel requests in Concur for\n all overnight travel by an employee. <\/p>

To claim per diem (domestic and international), employees must create their expense\n report from an approved travel request in Concur and add their per diem aka Travel\n Allowance.  See page 2 in below resource for detailed instructions.<\/p>

TCU Travel Allowance Guide<\/a><\/p>"}},{"question":"Are account codes in SAP Concur?","id":"ced01674-8cd1-4cf3-bf90-097d572a99b1","filename":"gl-account-expense-type","source":"https:\/\/www.tcu.edu\/faq\/gl-account-expense-type.xml","updated":"2024-11-14T19:54:07.415Z","tags":["Concur","Expenses"],"answer":{"wysiwyg":"

SAP Concur uses expense type categories\/names to drive account coding. The system\n will use the expense type selected to allocate the charges to the appropriate account\n code in Peoplesoft. However, accounts can be viewed in Concur Business Intelligence\n Report output and they can be found on the crosswalk link<\/a>.<\/p>"}},{"question":"What are my responsibilities as an Approver at TCU?","id":"330e456d-7aa0-4518-af72-a8107a6a4f64","filename":"TCU-Approver-Responsibilities","source":"https:\/\/www.tcu.edu\/faq\/TCU-Approver-Responsibilities.xml","updated":"2024-11-08T21:27:29.788Z","tags":["Concur","Expense","Travel Expenses","Approval"],"answer":{"wysiwyg":"

TCU Approval Responsibilities<\/a><\/p>"}},{"question":"What if I need to have another work colleague review the report who is not in the workflow?","id":"f946ed4e-2461-4eba-b174-0494a649f6d1","filename":"can-approve-forward","source":"https:\/\/www.tcu.edu\/faq\/can-approve-forward.xml","updated":"2024-04-02T20:54:58.182Z","tags":["Travel Expenses","Concur","Approval"],"answer":{"wysiwyg":"

HR Manager\/Default Approvers can approve & forward to another approver before the\n expense report routes for Cost Object Approval. The approve and forward functionality\n does not <\/strong>exist for Cost Object approvers<\/em>.<\/p>"}},{"question":"If Concur is not responding, is there a way I can check the system status?","id":"86c21d5d-4a29-407c-aee4-8087b594719a","filename":"concur-not-responding-check-status","source":"https:\/\/www.tcu.edu\/faq\/concur-not-responding-check-status.xml","updated":"2024-03-07T06:04:44.223Z","tags":["Concur","Travel Expenses"],"answer":{"wysiwyg":"

Yes. TCU Concur Open Dashboard<\/a> provides a glimpse at system outages and interruptions. Access detailed information\n about an issue by clicking on the service status icons.<\/p>"}},{"question":"When will a new employee be able to log into Concur?","id":"5436566d-c415-4a57-a5dd-52f493c69f95","filename":"new-employee-login-concur","source":"https:\/\/www.tcu.edu\/faq\/new-employee-login-concur.xml","updated":"2024-03-07T06:00:37.887Z","tags":["Concur","Account & Profile"],"answer":{"wysiwyg":"

New employees will be added to the Concur employee file on the effective date<\/strong> of the employee’s hire. If a new employee needs to request a reimbursement before\n their effective date, they should reach out to their department contact or liason\n to create a guest reiumbursement for them.<\/p>

 <\/span><\/p>"}},{"question":"Who can use Concur?","id":"edd5cfa5-c52f-4f12-9bb9-e2ef9b7047f4","filename":"who-can-use-Concur","source":"https:\/\/www.tcu.edu\/faq\/who-can-use-Concur.xml","updated":"2024-03-07T05:58:17.541Z","tags":["Concur","Travel Expenses","Account & Profile"],"answer":{"wysiwyg":"

Access to the Concur platform is limited to active employees and some graduate assistants.\n Associates, unpaid faculty\/staff, and students do not have access to Concur.<\/p>

In situations where an individual holds both an employee and a graduate assistant\n role in Concur, they should process expenses as an employee if the report pertains\n to work conducted as a TCU employee. However, if they are seeking reimbursement for\n expenses related to student travel (i.e., not TCU business travel), they should have\n someone else in  their department complete the student reimbursement process for them.<\/p>

Graduate assistants are granted access to Concur if they have one of the following\n job codes in HR: <\/p>